Quicken Loans Complaints, Rip-Off Loan Scam and Fraud Accusations Explained

Quicken Loans Complaints, Rip-Off Loan Scam and Fraud Accusations Explained. Quicken Loans Relocation Review Damian

Quicken Loans Complaints, Rip-Off Loan Scam and Fraud Accusations Explained video duration 2 Minute(s) 13 Second(s), published by caitlincondrey on 12 10 2010 - 01:14:46.

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Quicken Loans Complaints, Rip-Off Loan Scam and Fraud Accusations Explained\r
Quicken Loans Complaints, Rip-Off Loan Scam and Fraud Accusations Explained \r
Tony Nuckolls, VP of mortgage banking at Quicken Loans talks about Quicken Loans complaints, about how Quicken Loans has been accused of being a scam and a rip-off and putting those complaints into the context of Quicken Loans outstanding record of customer service and experience. Here is some information from Nuckolls: Of course the Internet is an amazing tool for business, allowing unprecedented access to information. In fact, Quicken Loans was one of first companies to bring mortgage services online. \r
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The Internet also gives the opportunity for everyone to voice their opinion about products and services, and Quicken Loans is no exception. \r
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Overwhelmingly, our clients have wonderful things to say about their experience with Quicken loans, and have gone online to recommend us. But, it's true, some people are not always as satisfied. \r
While no one likes to hear complaints, I feel it's important to set the record straight and tell all sides of the story. \r
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Mortgages are complicated, and sometimes - though infrequently - something goes wrong: Appraisals come back lower than expected, mortgage rates change before they're locked, income cant be verified, or a larger down payment may be required. \r
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These are some of the typical snags we encounter that lead to client dissatisfaction and complaints. That's why we have a dedicated client relations team to make sure all of our clients get the service they expect and deserve. \r
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The reality is, almost all of our clients have a smooth experience, where everything goes as planned. \r
Although our goal is continual improvement and 100% satisfaction, it's worth noting that out of the thousands of people we help every day, the complaints online are just a tiny fraction of our clients. \r
In the simplest of terms, the complaints represent less than 1/10th of 1 percent of our clients! \r
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Here are some quick facts about Quicken Loans. \r
· On a typical day we work with about 10,000 clients \r
· We close several hundred loans every day \r
· Since our founding in 1985, we've closed almost 800,000 loans \r
· We have a 94% client satisfaction score, compared to an industry average around 76% (according to J.D. Powers 2008 Primary Mortgage Origination Satisfaction Study). \r
· We have an entire team of client relations professionals who investigate every complaint, take suggestions from clients seriously, and are committed to improving our processes. \r
And you don't have to take my word for it. You can read and watch real reviews of Quicken Loans unscripted on numerous web sites. \r
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Here are a few of more popular places to find real clients reviewing their experience working with us: \r
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· The Quicken Loans Reviews website - http://www.quickenloansreviews.com\r
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· Or Quicken Loans reviews on Epinions.com - http://www.epinions.com/finc-Financial_Services-Online-Mortgage-Quicken_Mortgage)\r
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· And you can find Quicken Loans reviews on Yelp.com - http://www.yelp.com/biz/quicken-loans-livonia\r
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Finally, you can email me directly anytime at tony@quickenloans.com with any question or concern you might have about Quicken Loans. Ill get back to you with an answer. \r
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Thanks again for considering us. We may not be perfect, but we strive each day to be the best we can be and are dedicated to continual improvement. Have a great day.